Our project addressed the complex, frustrating challenge of flat-pack furniture assembly. Traditional manuals lead to errors, prolonged setup, and reduced satisfaction. Our objective: intuitive, rapid, error-free assembly. We aimed to reduce duration, minimize mistakes, and elevate customer contentment via a seamless, guided setup experience. This digital solution enhanced the customer journey for Sofalogyubv's products.

UX/UI and Architectural Solutions

• UX/UI Design: Prioritized an intuitive user journey. UX research identified pain points, informing a design focused on clarity, simplicity, and visual guidance. UI was clean, minimalist, highly visual, leveraging 3D models and animated sequences. Responsive design ensured optimal mobile viewing. Key features like interactive component identification, progress tracking, and contextual help overlays reduced cognitive load.
• Architectural and Technological Solutions: Backend: scalable microservices, cloud-native services for high availability. Serverless approach for event-driven processing. WebGL-based rendering, optimized for mobile, for smooth 3D manipulation. Data persistence: NoSQL for media assets, relational for user progress. Security: end-to-end encryption. Integration with ERP via RESTful APIs.

Implementation and Iterations

Implementation followed agile methodology with two-week sprints. Development commenced with the core interactive assembly engine, progressively adding features like AR overlays for component placement and real-time feedback. Rigorous testing (unit, integration, end-to-end) was automated via CI/CD. UAT involved a pilot customer group. Performance testing ensured responsiveness.

Refinements and Enhancements

Initial testing showed users desired a more tactile experience. We integrated an augmented reality (AR) module, allowing virtual component overlay for orientation verification. Asset loading optimization was key; progressive loading and intelligent caching improved initial load times and responsiveness. Feedback led to granular progress indicators, enhancing user clarity. Iterative enhancements driven by continuous user feedback and internal analytics.

Achieved Results and Impact

The project successfully transformed flat-pack furniture assembly. Post-implementation analytics showed a 35% reduction in average assembly time. Customer support inquiries decreased by 50%, impacting operational efficiency. User satisfaction scores increased by 25%. This solution solidified Sofalogyubv's reputation, providing a competitive advantage through superior user experience. Deployment opens avenues for future enhancements, including AI-driven personalized assistance and expanded AR capabilities.